Frequently Asked Questions

FAQs by Customers Seeking Services on Artizanz

Artizanz is a service-based marketplace that connects talented freelancing artisans with customers seeking high-quality, creative, and unique services. We provide a platform for artisans to showcase their skills, attract new clients, and grow their businesses while building a community of creative professionals.

Artizanz offers a wide range of services from talented local artisans, including custom design, home improvement, event planning, personal care, creative consultations, and more. Each service is delivered by skilled professionals dedicated to high-quality craftsmanship.

To book a service, browse through our list of artisans and their offerings. Once you’ve found the right artisan, you can select the service, check availability, and confirm your booking through our easy-to-use platform. You’ll receive a confirmation with all the details.

Every artisan on Artizanz goes through a verification process to ensure they meet our high-quality standards. You can also view reviews and ratings from other customers who have used their services, giving you peace of mind before making a booking.

Yes, we encourage open communication between customers and artisans. You can message artisans directly through the platform to discuss your needs, ask questions, and finalize any details before booking their service.

Payments are processed securely through our platform. Once you’ve booked a service, you can pay using a credit card, debit card, or other available payment options. The payment is only released to the artisan after the service is completed to your satisfaction.

We strongly advise that customers pay for consultation fees and labor costs directly through our platform to ensure secure transactions and protect both parties. However, when it comes to purchasing materials, we recommend that you buy them yourself based on the artisan’s advice. This way, you can keep the receipts in case you need to exchange or return the materials later. By handling material purchases yourself, you maintain control and flexibility while ensuring that the work is done with the right supplies.

Your satisfaction is our priority. If the service provided doesn’t meet your expectations, you can reach out to our support team to resolve any issues. We will work with both you and the artisan to ensure a fair outcome, whether that’s a refund or further action.

Each artisan sets their own prices based on the scope of the service they offer. You can find detailed pricing information on each artisan’s profile, including any potential add-ons or custom requests.

Yes, cancellations or rescheduling are possible within the artisan’s set policies, which are outlined on their profile. Please review these policies before booking to understand the timeframes and any applicable fees.

After the service is completed, you’ll have the opportunity to leave a review on the artisan’s profile. Your feedback helps others make informed decisions and supports our artisans in improving their services.

FAQs by Freelancing Artisans Joining

Artizanz welcomes a wide range of artisans offering professional services, including designers, builders, crafters, personal care providers, event planners, and more. If you offer a service rooted in creativity and quality, you are welcome to apply.

Signing up is easy! Simply visit our website, click on the “Sign up” button, and fill out your profile details. You’ll need to provide information about your services, experience, and any relevant certifications. After completing the application, our team will review and verify your profile.

There is no initial fee to join the platform. However, Artizanz takes a small commission from each service booked through the platform. This helps us maintain the platform, provide customer support, and promote the services offered by artisans.

Artizanz promotes your services through our marketplace, allowing customers to browse your offerings and book directly through the platform. We also provide marketing support, including promotions on social media, newsletters, and other channels to help attract more clients.

Payments are processed securely through the platform. Once a service is completed, Artizanz will release the payment to your account. We ensure that payments for labor and consultation fees are handled through our secure system, giving you peace of mind and protecting both you and the customer.

We advise that customers purchase any required materials themselves based on your professional advice. This way, they can keep the receipts in case any exchanges or returns are necessary. You’ll still get paid for your consultation and labor directly through the platform.

As an artisan, you have the flexibility to set your own prices for the services you offer. You can update your pricing at any time, but make sure your rates reflect the quality of your work and the time required. Clear, competitive pricing helps attract more clients.

Yes, you can communicate with potential customers directly through the platform’s messaging system. This allows you to discuss service details, answer any questions, and make sure both parties are clear about expectations before the service is booked.

After you complete a service, customers have the opportunity to leave a review on your profile. These reviews and ratings help build your reputation and attract more clients. Positive feedback is key to growing your business on Artisan Spot.

In the event of a complaint, we encourage you to address it promptly and professionally. Artisan Spot also has a support team to mediate and assist with resolving any disputes. We strive to ensure a fair and satisfactory outcome for both artisans and customers.

Yes, you can offer consultation services only. Sometimes customers need a little troubleshooting to fix a problem, and others seek professional advice before proceeding with a project, and providing consultation services can be a valuable part of your offerings. You can set your consultation rates and include clear details about what is covered during the consultation (e.g., project planning, advice on materials, or design recommendations). This can also help build trust and lead to potential bookings for full services if the customer decides to move forward with you.

 

The initial communication is essential for clarifying and understanding details of a project or service required and building trust, while the paid consultation covers the professional advice, expertise, and time you dedicate to the client’s specific needs. During a paid consultation, you’re providing more in-depth guidance, such as creating tailored solutions, offering expert recommendations, or planning out detailed project steps. The consultation fee ensures that your valuable knowledge and experience are compensated, distinguishing casual inquiries from serious engagements.